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New Member
Posts: 1
Registered: ‎05-05-2019

Trying to cancel an expired Office 365 subscription that was purchased at Best Buy

I am hoping that someone can point me in the right direction.

I purchased an Office 365 Home subscription card last year from a Best Buy in Cumming, GA.  This year, I was able to purchase another Key Code from Amazon for $20.00 less.  When I try to enter the key code to renew my subscription, I am told that there is already a subscription on my account.  The subscription is expired and cancelled but I cannot apply another key code from anywhere else until this one from Best Buy is removed from my account.

I called Microsoft and they informed me that I must work with Best Buy to have the subscription removed.

How can I remove the subscription from a Key Code purchased from Best Buy?

Thank you for your help.

Perry

New Member
Posts: 2
Registered: ‎10-20-2019

Re: Trying to cancel an expired Office 365 subscription that was purchased at Best Buy

Hi pennington

May I ask if anyone ever helped you with this? I am having the exact same problem - both BestBuy and Microsoft have been unable or unwilling to help!!

 

Thank you in advance.

Steve