Add Product

Search Results:

Reply
New Member
Posts: 3
Registered: ‎03-04-2021

Trustpilot reviews Search for a company or category… Karl {removed per forum guidelines}

[ Edited ]

Trustpilot reviews Search for a company or category… Categories Blog Alternate Text Karl {removed per forum guidelines} For companies profile image of Karl {removed per forum guidelines} Karl {removed per forum guidelines} United States 1 Review 12 Reads 0 Useful Review of Best Buy March 3, 2021 In July of 2020,7 months ago, I treated myself to a smart TV. I made my purchase online at BEST BUY. When the TV arrived I found it had a malfunction as the bottom right corner of the screen was badly distorted which effected one third of the viewing area. I called your customer service dept. as I wanted to make an exchange. I was told that Best Buy was not taking returns due to Covid . Since Covid pandemic is a new and unchartered area, at the time I accepted this answer. I did not have the extra funds to buy another TV, so I put my old TV back up and decided to live with out a smart TV. Now seven months later, I see things a bit differently. BEST BUY took my money, but I did not get the product that would make this a square deal. Looking back, BEST BUY took advantage of the situation . I know it is after the fact. but I will never Buy another item from your company. Karl {removed per forum guidelines}

Posts: 6,255
Topics: 213
Kudos: 450
Solutions: 319
Registered: ‎08-21-2017

Re: Trustpilot reviews Search for a company or category… Karl {removed per forum guidelines}

Welcome, Karl,

 

Thank you for taking the time to reach out to us regarding this TV. Buying a TV is a big investment so I can understand your disappointment to encounter problems with this after seven months. I appreciate you letting us know about your experience and would be glad to provide some more details on our Return & Exchange Promise.

 

We offer a 15-day return or exchange period for most of the products we sell. To my knowledge, we have not stopped processing these during the last year. I'm a bit confused by your message, when did you contact us to ask about an exchange? If it was after seven months we would be unable to accommodate an exchange. 

 

Any additional details would be much appreciated so I can take a closer look into this. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎03-04-2021

Re: Trustpilot reviews Search for a company or category… Karl {removed per forum guidelines}

I contacted customer service within 48 hours of delivery.  My post is quite clear. 

Posts: 6,255
Topics: 213
Kudos: 450
Solutions: 319
Registered: ‎08-21-2017

Re: Trustpilot reviews Search for a company or category… Karl {removed per forum guidelines}

I see, Karl,

 

I appreciate you clarifying that. I'd like to review your case history and order information to get a better understanding of what happened when you last contacted us. I will need to collect a bit more information in order to do so.

 

Can you please send me a private message that includes your:


Email address

Phone number

Case number (if available)

 

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!