Other Customer Service Support

[MichelleMurray]

Bought a TV and protection plan online. TV wouldn't even turn on. Called best buy and no problem getting TV replaced. Nightmare began with the warranty. I get it's not transferable. They refund the money but I can't purchase it for replacement until it arrives. oh and I have to go to the store to purchase the plan. Ok...so I wanted to order a TV online instead of going to the store 5 miles away and getting it the same day because I love waiting for things I'm excited about. No manager will call you back because "we're an inbound call center". No one there from Sales, Customer Service, or the horrificly horrible and unfriendly geek squad will do anything to actually help you. The geek squad agent was so mean and the supervisor was so horrible he had me in tears. I worked customer phone support for years and my worst customer treated me better!

No. A customer should never be treated that way. A customer should never have to jump hoops for something they purchased from you. That'd be silly if you wanted return business. They act like they're the ONLY people to buy a TV from 😳 Had I known the hell I'd be subjected to, I'd have gladly paid the extra $25 to get it elsewhere.

I find it ridiculous that I, the customer, can't be taken care of because you think the customer should be aware of and bend to the weirdest, craziest policies I've only seen with sketchy businesses and certainly a first for a "reputable well known" company.

I'm disabled. I don't drive. 5 miles may seem like nothing...until you can't drive. Sure, someone could take me but since I've no friends yet and no family, the only people taking me are Uber. So I don't see why I should have to pay $60 because of something so stupid as repurchasing a protection plan. Right now I can go online to square trade and assurant or even Amazon to purchase an extended warranty. ONLINE. Didn't even buy the product from them but can go ONLINE to purchase it. BOUGHT item online that arrived defective but have to go to the store to complete the purchase????? Is Best Buy aware that pretty much EVERY other company like theirs takes care of ALL PURCHASED items?

I don't understand why you couldn't just refund GSP then add a new GSP to order. And what's with rhe stupidity of having to wait to buy GSP until replacement TV arrives. I have multiple medical issues that make all travel difficult. This is why I bought it online. Now I'm sure I'm not the first nor the last customer with medical issues that have needed some support in resolving an issue like this. That makes it worse because you know how you're not streamlining your processes for all customers.

You have until 28 May 2019 to resolve this issue.

[MichelleMurray]

If it's not resolved satisfactorily by then I'll be letting my thousands of instagram, twitter, linkedin, and Facebook friends and followers; many with disabilities and medical issues, know exactly how I was treated as a customer and the companies complete unwillingness to assist someone with a disability and creating additional hardships.

I offered possible solutions, someone from corporate call my local store and arrange for me to buy over phone. Have sales team do it, send me an email with a link to buy GSP online or something. I tried to find solutions. All you wanted to do was treat me so badly I cried and the stress it caused put me out of commission for 1.5 days because the stress caused a flare in my symptoms.

[AndrewB-BBY Social Media Specialist]

Hi there, MichelleMurray,

Thank you for taking the time to visit us here on our community forums and letting us know about your experience with this purchase. We do our best to make the purchasing experience as easy as possible and I can certainly understand that it's not always easy or convenient to visit your local store location. While my team is unable to add a Geek Squad Protection plan after a purchase I would be happy to help you look in to what options we may have to assist you. I'd like to take a deeper look at your previous conversations with our phone agents as well as your order. Can you please send me a private message with a few more details? I will need to confirm your:

Full name

Email adress

Phone number

Order number

To send a private message please click the button at the bottom of my post across from my name. I look forward to your response so I can continue to research this.