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Valued Member
Posts: 65
Registered: ‎11-04-2015

Trade in system inside the store didn't work

Good evening.

Today, I tried trading in some video games so I can purchase a Blu-ray later in the day, but the system that allows trading in items didn't work.

Disappointed I came in the sweltering heat for nothing...I had a class in about half hour, so I couldn't wait until the system was fixed.
Valued Member
Posts: 65
Registered: ‎11-04-2015

Confused over whether a 4K Blu-ray was available or not. Didn't get opportunity to buy it.

Good evening.

I called a Best Buy located at 622 Broadway to see if this 4K Blu-ray was available; the SKU number is




I was told over the phone that there was limited availability, but when I got to to the store I was told by an associate that there were no copies.

However, when I came back home and called the same store, I was told once again that there was limited availablity.
I don't understand what's going on. I wanted to buy a copy...

Thank you.

Posts: 8,563
Topics: 409
Kudos: 575
Solutions: 360
Registered: ‎09-29-2008

Re: Trade in system inside the store didn't work

Hello Eric321_,


Welcome back to our community. I know only too well how aggravating it can be to go to a store (or restaurant, or DMV, or wherever really) with an objective and then not be able to get the needed work done. "The system," no matter whose it is, seems to have a mind of its own.


I was also discouraged to read that there was ambiguity and further inconvenience surrounding your attempt to purchase your Blu-ray movie. Certainly it was not our goal to thwart you in both circumstances and I regret any inconvenience to you.


I presume you were able to make your trade in since you were later able to attempt to purchase the movie. How did your second experience with the trade-in go?


As regards product availability and the conflicting information you received, I would like to advocate for making purchases through for in-store pickup as a means to ensure the product will be ready at waiting for you at your convenience.


Please know I am grateful you took the time to share your experience with us. 

John|Social Media Specialist | Best Buy® Corporate
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