Other Customer Service Support

[mechastark]

Hello all,

I'm trying to make a complaint online. I went to the store on friday to buy the Galaxy S10+, and wanted to do the trade in offer with my LG G6; I arrived at around 8:30pm and they told me that the person who do the trade in left and that I should go to the store the next day at around 6pm. Cool, I went the next day at 6:05pm, and the told me that the person for trade in left an hour early... they told me to go tomorrow at around 1pm. I went yesterday at 12:30pm, and finally a trade in representative assisted me, but the trade in offer ended on saturday...

So that's a great experience right there! (sarcasm). I was really excited to to get the new phone, but this happened. Please let me know how to make a complaint.

Thanks in advance.

[Ken-BBY Retired: Social Media Specialist]

Hello, mechastark,

Welcome to our forums and community!

I am sure it was exciting to upgrade to the new Galaxy S10+. It does seem to be the best in the Galaxy series. However, I can understand the experience it was with not be able to take advantage of our trade-in promotion. That isn't how we wish for our customers to be assisted.

During your visit to our store did you speak with a manager for assistance?

Regards,

[mechastark]

Hi Ken,

Sadly, no. I did not asked for a manager. The guy that assisted me on Sunday said that they can't do anything because the promotion ended the day before. So I just left the store without buying the S10+.

Thanks!

[Allison-BBY Social Media Specialist · Accepted solution]

mechastark,

Ken is currently out of the office, but I'm happy to pick up where he left off with you. I've read through your current S10+ trade-in situation, and I'd like to dig into this a bit further.

Can you please Private Message me with your full name, email, phone number, and the store location you visited? You can find the blue option to message me to the right of my name, below.

Thank you,

[mechastark]

Hello Allison,

Just sent a Private Message.

Thanks!

[Allison-BBY Social Media Specialist]

Great! Please check your inbox for my reply.

Thank you,