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Valued Member
Posts: 68
Registered: ‎11-05-2015
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Trade-In Center: Can't Find My Laptop/Info on your site for trade.

I'm looking to trade in my Laptop, but the Trade-In page is woefully out dated and am curious if there is even a way to find an estimate for my system

 

I bought it through your company 2-3yrs ago, and even have the order in my emai.

15.6" Touch-Screen Laptop - AMD Ryzen 5 - 16GB Memory - 1TB Hard Drive - HP Finish In Smoke Gray And...

Yet, then I try to find anything even similar in your trade in program.. the highest it goes up to is AMD A.

 

I was able to find a Microsoft product with the exact same specs, but that's about it.

 

So, I'm curious if you'll even take my system since I am looking to trade up.

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Posts: 5,351
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Registered: ‎08-21-2017

Re: Trade-In Center: Can't Find My Laptop/Info on your site for trade.

[ Edited ]

Good afternoon, Jiryn,

 

Welcome back to our community forums. I'm a big fan of trading in older products and would be glad to give you some more information about this process.

 

Generally, we can only accept products that are listed in our Trade-In Estimator. With that said, your local store may be able to locate this computer or provide some additional options available for this laptop moving forward.

 

Please let us know if you have more questions we can help with!

 

 

AndrewB|Social Media Specialist | Best Buy® Corporate
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Valued Member
Posts: 68
Registered: ‎11-05-2015

Re: Trade-In Center: Can't Find My Laptop/Info on your site for trade.

Unfortunately the store couldn't find my laptop configuration.
Either it was too new or just a unique setup and could only offer $15 for it.