Other Customer Service Support

[Danoo_83]

My total tech account got cancelled, however I never cancelled. Along with that all the warranties on my products have been canceled. I went to my local Best Buy and I was referred to a phone number and chat, however no can help me. I keep get connected to another dept for 3 hrs plus with out a single person who can help. I was previously on the phone with their call center down on South America and the agent accidentally canceled my total tech membership instead of exchanging my rower! How bad is that. I need to get my membership back and all my warranties! It’s not fair that some representative from South America makes an unauthorized mistake and I have to suffer!

[Duncan-BBY Social Media Specialist · Accepted solution]

Hi there, Dan00_83,

Thank you for reaching out to us here on our Forums Page, although I wish it were under better circumstances. I'd love to get a closer look at this with you to see what we can learn. To do so, can you please send us a Private Message verifying your full name, email, and phone number? 

Thank you!

[Danoo_83]

My total tech account got cancelled, however I never cancelled. Along with that all the warranties on my products have been canceled. I went to my local Best Buy and I was referred to a phone number and chat, however no can help me. I keep get connected to another dept for 3 hrs plus with out a single person who can help. I was previously on the phone with their call center down on South America and the agent accidentally canceled my total tech membership instead of exchanging my rower! How bad is that. I need to get my membership back and all my warranties! It’s not fair that some representative from South America makes an unauthorized mistake and I have to suffer!

[charlottede16]

I have had a similar experience!! My plan was cancelled without my knowlege or notification.  Was there any resolution provided for you?

[Danoo_83]

As of now no one’s able to help. I called +1 (888) 237-8289 and they haven’t helped at all. Infact they caused this problem by cancelling it without my authorization. It’s so frustrating that someone can just cancel my account without my knowledge or authorization by mistake. I was told by the call center that they can’t reactivate my account because it’s already cancelled (by them). They told me to goto the shop and buy a new one and they can relink it. I went they sold me a new membership. But then to relink they had to call the same call center 🤬. They told me they would get back to me. I called them later and now they changed their story and are saying no we never said you can relink it to new membership. The crazy part is I spent $10,000 at Best Buy last year just because of their membership. The level of disrespect from them is amazing. Maybe it’s a blessing in disguise that they have showed their true colors. I was about to invest $30,000 on a home theatre system with them and even had a in home designer come to my house. But after this experience and if they don’t correct their mistake I’ll have to go with someone else.

[charlottede16]

Crazy!!! I don’t understand why it is so difficult to rectify!

[Danoo_83]

You would think they would just reactivate it so you continue to buy more stuff from Best Buy. All the call centers are located in South America where they don’t understand much. If they would give authority to their stores. Things would be so much better.