04-01-2021 05:17 PM
I purchased the Total Tech Support Yearly Membership on 1/22/2021 because I wanted to have a radar detector and a remote started installed in my vehicle. Appointments are months out but I managed to get an appointment at one 2 1/2 hours from my home for the next month. I tried calling the store numerous times prior to my appointment to make sure I had what they needed and everything was in order. There was no way to reach the store so I left messages with the corporate office and they said someone would call me. I did this four times before my appointment but never received a call. At the time I made the appointment I also listed my question in the notes field and asked someone to contact me.
After driving 2 1/2 hours I arrived for the appointment the Best Buy but they didn't have the right wiring in stock. I drove home 2 1/2 hours and made a new appointment for another store closer to my home (a one-hour drive) for March, but when I arrive there they told me they couldn't install my started because it wasn't purchased through Best Buy. When I pointed out that I had Best Buy install the same starter on my other car two years ago, I was told it's a new policy. I asked why they didn't make that clear at the time I made my appointment or anywhere on their website and the employee couldn't explain. How is it possible that I can't contact the installation department and ensure everything is in order before I was five or six weeks for an appointment and then drive 2 1/2 hours each way to get it done?
I am fed up with Best Buy's extraordinarily poor customer service and I want a full refund. When I called and requested a refund, I was issued a partial, prorated refund in the amount of $178.37, instead of the $217.74 I paid in January. I have gotten absolutely nothing for my membership other than a 2 1/2 hour drive one time and a one hour drive the other, only to be turned away each time. Why should I pay $40 when I was completely inconvenienced by Best Buy's awful customer service and non-existent communication? How do I get a full refund?
04-01-2021 06:15 PM
Good evening, fitzworld,
Welcome to our forums, and while I wish your visit were under more fortunate circumstances, I do appreciate you taking the time to share your experience with us. I can’t say I blame you for your frustration with the experience you’ve described thus far, as under similar circumstances I’m certain I would feel the same. I regret the inconvenience your experience with this service appointment has undoubtedly caused, and while I may not be able to undo the frustration you’ve already experienced, I’m optimistic I’ll be able to assist further.
As it sounds like you’re aware, if cancelled beyond 30 days from when your Total Tech Support (TTS) plan is purchased, you may receive a prorated refund for the plan, as outlined in its terms and conditions. You’ll find these terms here.
With that said, I’d like to take a closer look into your TTS plan to make sure we’re exploring all options available for you at this time. For me to review your TTS plan further, I’ll ask that you send me a private message with:
As you can imagine, we’ll want to keep this information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send me this information. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,