05-02-2019 12:44 PM - edited 05-02-2019 12:52 PM
Vince had mentioned that the person you are dealing with is not affiliated with Best Buy. Keep in mind that Best Buy conducts business through our retail store locations in the US, Puerto Rico, Mexico, and Canada. Each of those sales forces have their own online presence, operating under www.BestBuy.com, www.BestBuy.mx, and www.BestBuy.ca. In the US, we also maintain www.BestBuyBusiness.com and www.GeekSquad.com.
There are three ways to purchase products & services from us. Visiting one of the sites mentioned earlier is one. Visiting one of our retail locations is another. Finally, US customers may call us at (888) BEST-BUY ((888) 237-8289), customers in Canada may call (866) BEST-BUY, and customers in Mexico can use (800) BEST-BUY.
We do not conduct business via apps such as WhatsApp. Anyone who claims to be acting on our behalf while communicating through such an app is indeed an impostor, regardless of any purported proof. Providing fake documentation such as badges, letterheads, certificates of guarantee, photos of products, etc. is a common tactic used by scammers. Best Buy is in no way affiliated with these people, so please be cautious going forward. I would recommend contacting your local authorities if any money has changed hands between you and an individual such as whom I've described.
At this time, we are not able to accommodate your request, and this is our final answer on behalf of the company.
Thank you for your time,
05-02-2019 12:47 PM
05-02-2019 01:00 PM
In order to resolve this issue, you will need to contact your local authorities. While we wish for everyone to be able to participate on our Forums, per our Forum Community Guidelines, spam and flaming will not be tolerated. Best Buy® retains the right to remove and edit content, and to limit and/or ban users' access to the Forum per violations of these guidelines.
It is never our goal to enact such measures, however, please keep this in mind moving forward.