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Posts: 1
Registered: ‎04-22-2021

Terrible Online Chat Customer Experience

I am a calm person and also a private person that does not wish to share information on chats. This said I was on a chat with a rep and explained I had not seen a bill yet from my credit card I was recently issued. She immediately gave me a number to call however at the end of chat a box opened wanting me to rate the chat. I declined an it erased the chat with the number. So I went back to ask again and here is my experience on the second call. I am not at all pleased with this and will most likely be getting a late fee since it has been 30 days since my purchase. Oh and I have not gotten a card yet either in the mail. 


  1. 3:27 p.m.
    Virtual Agent:

    Hi, I am your automated Agent. Select an option or type your question below.

    • Price Match
    • Change Shipping or Pickup
    • Payment Methods
  2. 3:27 p.m.
    Obdulio R:

    Connected with a live agent.

  3. 3:28 p.m.

    i need a ph# to call cause i aint seen a bill yet and have a credit card

  4. 3:28 p.m.
    Obdulio R:

    Thank you for choosing Best Buy! My name is Obdulio R. I am glad to be chatting with you today! With whom do I have the pleasure to be speaking with?

  5. 3:29 p.m.

    just give me the number

  6. You:

    i need the number to pay my bill are you going to give me the number or shall i just report this as a bad customer service call

  7. You:

    you do not need my name. i am a private person and do not wish to give this to you

  8. 3:32 p.m.
    Obdulio R:

    Can you just be patience?

  9. Obdulio R:

    I would be more than glad to help you but first calm down.

  10. 3:33 p.m.

    it has already been 5 minutes how much longer does one person need to type in a phone number. i am calm and do not appreciate you saying i am not

  11. 3:33 p.m.
    Obdulio R:

    So you want to purchase a cell phone correct?

  12. 3:34 p.m.

    you need to calm down and you need to reread what my question is

  13. You:

    clearly i said i wish to pay a credit card bill and need a phone number



    At this point I was too tired of typing and his lack of response caused me to close and report the experience. I have severe carpal tunnel and all of the typing done has cause me enormous pain. I will pay this bill off if i ever get one and never use best buy again. there are choices out there and i am certain i would not be treated this way by your competitor's.

Posts: 705
Topics: 31
Kudos: 136
Solutions: 50
Registered: ‎02-08-2019

Re: Terrible Online Chat Customer Experience

Hi, paminsagle,


Thanks for reaching out, and welcome to the Best Buy Forums! It can certainly be scary to be faced with a late fee because your bill has not arrived yet. I'm sorry the chat message history erased before you could copy that number down! 


Citibank, N.A. is the issuer of your My Best Buy credit card account, and they can be reached at  (888) 574-1301 for further assistance. You can also reach them on Twitter by the handle "@AskCiti."


Let me know if you need anything else, and have a great day!




Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Trusted Contributor
Posts: 2,687
Registered: ‎02-07-2011

Re: Terrible Online Chat Customer Experience

I'm not a fan of the chat agents, they are pretty useless, however you started out extremely rude to him, I wouldn't have helped you ether.