03-28-2019 09:00 PM
03-29-2019 09:51 AM
Good Morning, andruuuuuuuu,
Welcome to the Best Buy Support Online Forum Community! Also, thank you for being a loyal Best Buy customer. It’s disappointing to hear that you didn’t receive the kind of experience we’d both like to think you could expect from us upon making a return. I’d be happy to see what light I can shed on this for you.
Our Return & Exchange Promise does shares that in the event you’d keep a free item, but not the purchased item you may be charged for the free item. I’m sorry to hear that upon returning your promotional Steelbook you may not have been accurately refunded. I understand how frustrating it could to try to get assistance, but feel like no one's hearing or understanding you. Thank you for reaching out to us here on our community.
Can you please send me a private message with your full name, phone number, email address, BestBuy.com order number, and the customer service pin from your return receipt? Once I have those details, I’d be happy to see how we might be able to help you further. A private message can be sent to me by choosing the blue “Private Message” button in my signature. I look forward to your reply to dig into this for you.