02-08-2022 11:25 AM
I have an order that was supposed to be delivered today, but was marked as delayed. Because I can't get the order in the time frame that is required for me to complete my job with it, I chatted to cancel it. According to the 40 minute chat log, this is impossible because it's waiting to be picked up by the carrier. Said I needed to call customer support to actually get it canceled.
When i did call customer support, the service agent I was talking too decided they wanted to leave me on mute for over 20 minutes because they didn't want to try to help. I called back and asked to speak to a supervisor, and was told it would be multiple days before I heared back.
This is absolutely outrageous. You say my item will be delivered on the day that it hasn't even shipped by. As an Best Buy custommer elite member I can't belive I have wasted so many hours of my morning trying to just get basic customer service. If the item hasn't left your facility, you should be able to cancel it! I have never been more upset at the way I was treated by customer service agents. Just leaving you on mute for over 20 minutes after a 40 minute chat text.
It's not my fault the order is delayed, it's your fault. Cancel the order since you couldn't meet the terms of the purchase agreement. I used to sing the praises of Best Buy, but this was horrendous.
02-08-2022 12:00 PM
Hi there, EGM_Talon,
Thanks for connecting with here on the Forums. If find it never ideal when an order is delayed. So, I can understand how disappointing this can be. Typically, once an order has been acknowledged and prepared for shipping, it cannot be cancelled or modified.
I apologize for the experiences when you reached out for support; certainly not in par with level of services we aim to provide. I would like to review your order and see what else might be possible in this situation. To do so, send over a Private Message with your name, phone number, email address, and order number.