08-06-2022 01:18 PM
I bought 2 steelbooks from best buy, both came with damaged in spine slashes and dents. I contacted chat to return one and get a replacement for the other. They said I have to send in the items inorder to recieve replacement. Well I sent in both and no replacement. I requested transcript be sent to my email but nothing was recieved in my email. I recontacted chat support and now they say they have no record of the chat? Bascially I miss out on a product and best buy steals from me? Return went through for 1 but the other replacement never went through.
Another issue with chat is I asked for a price match on an item and paid the invoice for the price match but I never recieved the item. I also asked for the transcript through email but still nothing was sent to me.
This is absolutley unacceptable customer service. 2 times already I have had struggles with the customer service. THey have lied to me, stole my money, and never fulfilled the orders I placed.
08-06-2022 02:09 PM
Thank you for reaching out to us on the Best Buy Forums!
As an avid collector myself, I would be very frustrated to receive my Steelbooks damaged as well. I am glad we were able to take care of one of the Steelbooks for you, and I will be happy to look into the second one, as well as the item you have not received. Can you send a Private Message with the information below so that I can look up your account? You should be able to send Private Message by clicking the button to the right of my signature below!