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Posts: 3
Registered: ‎05-17-2019

Terrible Chat Customer Service, being lied to and requested transcripts that I have not recieved

I bought 2 steelbooks from best buy, both came with damaged in spine slashes and dents. I contacted chat to return one and get a replacement for the other. They said I have to send in the items inorder to recieve replacement. Well I sent in both and no replacement. I requested transcript be sent to my email but nothing was recieved in my email. I recontacted chat support and now they say they have no record of the chat? Bascially I miss out on a product and best buy steals from me? Return went through for 1 but the other replacement never went through. 


Another issue with chat is I asked for a price match on an item and paid the invoice for the price match but I never recieved the item. I also asked for the transcript through email but still nothing was sent to me.


This is absolutley unacceptable customer service. 2 times already I have had struggles with the customer service. THey have lied to me, stole my money, and never fulfilled the orders I placed. 

Posts: 198
Topics: 4
Kudos: 34
Solutions: 19
Registered: ‎11-24-2021

Re: Terrible Chat Customer Service, being lied to and requested transcripts that I have not recieved

Hello, ezotron,


Thank you for reaching out to us on the Best Buy Forums!


As an avid collector myself, I would be very frustrated to receive my Steelbooks damaged as well. I am glad we were able to take care of one of the Steelbooks for you, and I will be happy to look into the second one, as well as the item you have not received. Can you send a Private Message with the information below so that I can look up your account? You should be able to send  Private Message by clicking the button to the right of my signature below!


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Josh|Social Media Specialist | Best Buy® Corporate
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