Other Customer Service Support

[apobull]

I received an email early last month indicating my current Tech Support Membership would be upgraded to Totaltech between Oct 5th - 11th for the duration of the current billing period, which for me is into next month.   As it is now the 12th, I just checked my account and this transition has not occurred.   Can someone from the Best Buy side take a closer look at my account and figure out what's going on there?  Happy to provide additional information needed via PM

Thanks,

Bill

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, Bill,

Welcome back to our forums!  We’re all pretty excited about Best Buy Totaltech around here, and it’s great to hear you’ll be getting the benefits of that membership!

As it sounds like you’re aware, your account should have been switched from a Total Tech Support membership to a Totaltech membership by now, so if you’re still not seeing these changes on your end, I’ll be happy to take a closer look.  For me to do so, I’ll just need you to send me a private message with the following information:

• Your first and last name
• Your phone number
• Your email address

Looking forward to hearing from you,

[apobull]

@SeanM-BBY - Before I sent you a PM, I figured I would check my account again.  As it turns out, it's now reflecting that I have the Total Tech membership.  I'm guessing maybe there was just a delay / some glitch on the back end but at this point, all is good here.

Bill

[SeanM-BBY Retired: Social Media Specialist]

Hey Bill,

I appreciate you following up, and I'm glad to hear things appear to be up to date on your end!  If you're ever in need of any additional assistance regarding your Best Buy experience in the future, feel free to swing by our Support Forums any time!

All the best,