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Member
Posts: 17
Registered: ‎01-02-2014

Tech Support Membership Not Upgraded to TotalTech

I received an email early last month indicating my current Tech Support Membership would be upgraded to Totaltech between Oct 5th - 11th for the duration of the current billing period, which for me is into next month.   As it is now the 12th, I just checked my account and this transition has not occurred.   Can someone from the Best Buy side take a closer look at my account and figure out what's going on there?  Happy to provide additional information needed via PM

 

Thanks,

 

Bill

Posts: 5,091
Topics: 55
Kudos: 403
Solutions: 314
Registered: ‎11-29-2016

Re: Tech Support Membership Not Upgraded to TotalTech

Good afternoon, Bill,

 

Welcome back to our forums!  We’re all pretty excited about Best Buy Totaltech around here, and it’s great to hear you’ll be getting the benefits of that membership!

 

As it sounds like you’re aware, your account should have been switched from a Total Tech Support membership to a Totaltech membership by now, so if you’re still not seeing these changes on your end, I’ll be happy to take a closer look.  For me to do so, I’ll just need you to send me a private message with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 17
Registered: ‎01-02-2014

Re: Tech Support Membership Not Upgraded to TotalTech

@SeanM-BBY - Before I sent you a PM, I figured I would check my account again.  As it turns out, it's now reflecting that I have the Total Tech membership.  I'm guessing maybe there was just a delay / some glitch on the back end but at this point, all is good here.

 

Bill

Posts: 5,091
Topics: 55
Kudos: 403
Solutions: 314
Registered: ‎11-29-2016

Re: Tech Support Membership Not Upgraded to TotalTech

Hey Bill,

 

I appreciate you following up, and I'm glad to hear things appear to be up to date on your end!  If you're ever in need of any additional assistance regarding your Best Buy experience in the future, feel free to swing by our Support Forums any time!

 

All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!