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Posts: 4
Registered: ‎12-06-2018

TVs not on display for 1+ months despite website saying they are

So this is sort of a specific complaint and question for the Deptford, NJ Best Buy. About 4 weeks ago, maybe more now, I was interested in both the new TCL R655 tv and the Hisense U8H. The website said Deptford NJ had the 65" variants of both these TVs on display which seemed perfect. I went to the store about a week later and couldn't find either of them. The store salesperson I asked said they'd probably be up by the next week and noted empty space on the wall. I thought that would be the end of it, but I came back 2 weeks later and the Hisense still wasn't up and the TCL was up, but had no label denoting it as the r655, I only knew it was because I knew what the new model looked like and the fact that it was a Roku tv. Then today I went to the store again for a 3rd time, since it had been another week and a half I figured they have the Hisense up for sure, but they didn't and 2 people on the floor had no idea who puts these up, when they'd go up, or how to find out. I get this is a big nationwide chain, but it shouldn't be so hard to accurately represent what you have on the sales floor to customers, incorrect website information shouldn't last for weeks to months, and people should be able to find out answers. At this point I'm hoping someone can tell me when the Hisense U8H will actually be on display at this store, and hopefully do something about incorrect information being displayed on the website as this sort of issue should involve corrective action so it doesn't occur again.
Posts: 108
Topics: 0
Kudos: 8
Solutions: 2
Registered: ‎11-08-2021

Re: TVs not on display for 1+ months despite website saying they are

Hello, ban7337. 


Thank you for reaching out to us via Forums about your experience. 


I understand your frustration with wanting to see a item before a big purchase. When I purchased my newest Tv, I wanted to get a idea for how it would look in my office and seeing it in store helps paint the picture. I would like to reach out you and learn more about your experience with the store that you were in. When you get the chance will you be able to reach out to us via private message with your full name, telephone number and email address. There we can take a deep dive into your situation and get a closer look. Please let us know when you are available. 


Thank you,

Riley|Social Media Specialist | Best Buy® Corporate
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