Other Customer Service Support

[Mrgreen30]

Hi all, just wondering if anybody has returned there TCL TV within the 365 day return policy. I been trying for a couple of weeks now and keep getting the genetic 15 day return period has expired.

I do have a screenshot of my order number with returnable date be Feb. 9, 2022, but that doesn't seem to matter.

[nckhammond]

At a store or online? Did you speak to a store manager? If so, one of the mods should be able to get this sorted for you, assuming the TV is still in like new condition. Just hang tight.

[Mrgreen30]

Yes I went to a Best Buy and the manager didn't know anything about it. Showed him the screenshot and he told me that the system won't let him process a return , so I should contact customer service. I feel like best buy has put me on mute. No one has replied to my emails or tweets. Thanks for your input.

[AndrewB-BBY Social Media Specialist · Accepted solution]

Hi there, Mrgreen30,

Welcome to our community forums. I know that a TV is no small purchase and if I were in your shoes I would want to take advantage of this extended Return & Exchange Promise. I appreciate you letting us know about your experience getting assistance with this so far and would like to see what options I may have to help.

I'd like to begin by reviewing your original purchase information. I will need a couple more details to get this process started. Can you please send me a private message with your:

Full name

Email address

Phone number

Do you recall when you bought this TV? Any additional information about your purchase would be much appreciated. You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

[Mrgreen30]

Thanks everything thing has been taken care of