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Posts: 4,725
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Registered: ‎11-29-2016

Re: TCL 365-DAY RETURN PERIOD

Good afternoon, Crypto,

 

Welcome to our forums!  It’s disappointing to hear there may have been some confusion regarding our 365 day return/exchange period for select TCL TVs, but hopefully I’ll be able to clarify.

 

As it sounds like you’re aware, select TCL TVs come with a 365 day return period.  I see bobberuchi has posted the correct verbiage we have listed on BestBuy.com, and while we strive to ensure all our associates are well-versed in our terms and policies, I apologize if this information was not relayed to you correctly during your conversation with your local store leadership.

 

I hope this helps, but if you have any other questions or concerns, please let me know.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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Registered: ‎04-14-2021

Re: TCL 365-DAY RETURN PERIOD

Did you not read my response to Bob's posted screenshot and see the one I posted, they are both two different messages, one for members and one for guests.

 

 

 

This is what Bob sees when logged into his account..

 

 

 

 

 

This is what a quest like me will see on the listing..

 

 

 

 

 

So which screenshot is correct one or the other or both ???

 

I simply can't figure out why this is such a hard question for Best Buy to answer and it's pretty bad when a store manager isn't even able to answer this question..

 

Again, such a basic question, is the 365 Day Return for Elite customers or or is the 365 Day Returns for all customers?

 

 

 

 

Posts: 4,725
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Registered: ‎11-29-2016

Re: TCL 365-DAY RETURN PERIOD

Welcome back, Crypto,

 

I did indeed read your response to bobberuchi, I apologize if there was any confusion that resulted from my response to your post.  To reiterate, select TCL TVs are currently being offered a 365-day return period. 

 

This includes the TV you’ve linked to previously, and is available to guests, My Best Buy™ Core, Elite, and Elite Plus customers. 

 

Just so we’re on the same page, here’s the text I see when I’m viewing the TV as a guest:

 

If you aren’t 100% satisfied within 365 days of receiving this item, you can return or exchange it for free.

This item can’t be mailed back, so we have to process the return at a Best Buy store. If it’s a larger item, you can schedule a time for us to pick it up from you.

 

The text you might see when following the “Learn More” link can vary depending on if you’re logged into a My Best Buy™ account, or if you’re checking out as a guest.  However, the return/exchange period itself remains the same. 

 

This TV has a 365-day return period.

 

Let me know if you need anything else,

SeanM|Social Media Specialist | Best Buy® Corporate
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Posts: 5,911
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Registered: ‎08-21-2017

Re: TCL 365-DAY RETURN PERIOD

This topic has been moved to Customer Service under the board Best Buy Store Purchase for further review.