Other Customer Service Support

[bigballsmagerki]

Regarding 

Online OrderOrder NumberBBY01-806567421112

I purchased this item because it was on sale but also had the same day shipping offered. Day after purchase it's not longer on sale. It still has not shipped after 3 days. I do not want to Lose the sale price, instead I want to pick up the item in store. It's says online it's available by me and also "can get it today" with shipping. This is very misleading and false advertising.

[hockeycanuckjc Community Veteran]

I'm not sure if at this point it's possible. However I do know that many same day orders do get fulfilled by the store and then brought to you by a trusted third party delivery courrier.

The item to be fulfilled may have been out of stock and they are scrambling to find the item, or there may be a shortage of drivers in the area which can delay the pickup process.

You should have received an email if there are any delays in your order.

[Riley-BBY Social Media Specialist]

Hello, 

Thank you for reaching out to us through our forums. I would be happy to take a deeper dive into your order and see what we can do to provide assistance. If you don't mind reaching out to us through private message, I would like to go into more detail about the order. Please let us know as soon as possible. 

Thank you