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Posts: 1
Registered: ‎01-12-2022

Switching delivery to pickup

Regarding 

Online OrderOrder NumberBBY01-806567421112

 

I purchased this item because it was on sale but also had the same day shipping offered. Day after purchase it's not longer on sale. It still has not shipped after 3 days. I do not want to Lose the sale price, instead I want to pick up the item in store. It's says online it's available by me and also "can get it today" with shipping. This is very misleading and false advertising.

 

Posts: 10,934
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Registered: ‎11-10-2008

Re: Switching delivery to pickup

I'm not sure if at this point it's possible. However I do know that many same day orders do get fulfilled by the store and then brought to you by a trusted third party delivery courrier.

 

The item to be fulfilled may have been out of stock and they are scrambling to find the item, or there may be a shortage of drivers in the area which can delay the pickup process.

 

You should have received an email if there are any delays in your order.

 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎11-08-2021

Re: Switching delivery to pickup

Hello, 

 

Thank you for reaching out to us through our forums. I would be happy to take a deeper dive into your order and see what we can do to provide assistance. If you don't mind reaching out to us through private message, I would like to go into more detail about the order. Please let us know as soon as possible. 

 

Thank you   

Riley|Social Media Specialist | Best Buy® Corporate
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