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Posts: 1
Registered: ‎03-26-2021

Suspicious email

[ Edited ]

I received this email-
Dear (name removed),

We are contacting you to confirm some information regarding the above order that was placed 3/26/21 6:43:32 PM CDT using your VISA credit card. Please contact us at {removed per forum guidelines} as soon as possible. Please respond back within the next 24 hours so we can process your order. Please provide us with the following information:

-Address on file with your credit card issuing bank
-Bank name and phone number found on the back of your credit card
-Contact phone number at which you can be reached
-If a friend/family will be picking up the order at a Best Buy store, please supply us with that person’s name.
-If shipping to a friend or relative please provide their name and phone number.

Please reference your order number when contacting us. If you reach our voice mail, please leave a message with the relevant information.

Thank you, Verification Team
{removed per forum guidelines}

Is this from Best Buy?

Posts: 1,682
Topics: 89
Kudos: 273
Solutions: 80
Registered: ‎11-23-2018

Re: Suspicious email

Hey, Sb2222!


Thanks for joining our online community reaching out for support. With all of the stories of fraud and tricky scams nowadays, I can definitely understand wanting to follow up on this. You can never be too careful, and I appreciate you posting here!


After reviewing this closely, I can confirm that Best Buy has a specific team who assists customers in verifying their payments if necessary. The phone number you shared appears to be the number for that team. From what I know, this team accepts calls during weekdays, and you should have the option to email back as well. I also want to share that if you receive emails from an email address ending in, that contact should be contacting you on behalf of Best Buy officially.


If you'd like, I can review your account and recent order(s) to confirm this review that's needed and assist further. To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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