10-03-2019 01:23 PM
Hello! I am a Pennsylvanian resident, so I was quite shocked when yesterday evening I found a charge on my bank account for a recurring GeekSquad plan, charged for $74.19 in Richfield, MN.
Given that I live quite a ways away from there, and I don't recall purchasing a GeekSquad plan within the past few days, I was confused to say the least.
If there is a way I can find out more information regarding this transaction and resolving this problem, please let me know if there is anything I can do.
10-03-2019 01:27 PM
10-05-2019 03:47 PM
Welcome to the Best Buy forum community. I know how startling it can be to see a charge that you don’t recognize when reviewing your credit card statement and am glad that you reached out for more information.
@nckhammond sounds right on the mark, here. What you describe does indeed sound like it could be a renewal charge from a subscription or other Geek Squad service. For more information about types of potential charges and where you should call for additional questions, please see our Statement Charges page here.
While I wouldn’t be able to cancel any potential renewal, if you’d like, I would also be more than happy to review your account here. To get started with that, I would just need you to send me a private message with your full name, phone number, and email address.
All the best,