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New Member
Posts: 8
Registered: ‎03-22-2022

Support agents deleting call records

I have calls recorded and call records of calls that agents claim do not exist in their system. 



New Member
Posts: 8
Registered: ‎03-22-2022

Support stating they issued return, did not issue it, then deleting records of call

I returned a product

Return was rejected (erroneously, stating it was "outside return window" when it was not, due to extended Xmas window)

Product was never sent back to me, agent stated it was sent to some other unknown address in another state

I never was given a new tracking number or any info 

I was told I was issued a check for the full price of the product

Check never arrived either

Calling about the check, which the agent stated was "already on its way and will reflect in 15 business days", the subsequent agent said the check was never even sent at all 

And, that there's no record of the call where the agent said it was on its way. 


I recorded the call and have phone records. So, the call exists. Just not in their records.


So, I lost my product and never recieved compensation. 

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Support agents deleting call records

Good morning, User2620259,


Welcome to our forums, and thank you for sharing your experience with us.  While I can’t speak to your previous contacts with our phone support teams, I see you’ve also sent a colleague of mine a private message with more information regarding your recent experience with us, and I’ll be replying to your message momentarily. 


To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
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