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Posts: 1
Registered: ‎11-05-2021

Stores are not honor Recycle and save promo

Your store staff seem poorly train for a promotion that has been going on for a while.


One store manager said my hard drive doesn't qualify for the offer and i need bring in a printer or router for the trade in. He said hard drive is not a consumer electronics devices and i need to trade in a "consumer electronics" for the offer. So Best Buy a store that sell  "consumer electronics"  doesn't know what "consumer electronics"  means? I am confused.



The other store basically said we are not doing this offer and you cant do anything about it. Manager of the second store doesn't care what i show him on my phone and his only reply is "we are not doing it and i don't care what corporate said. So my guess is Best Buy stores are independently operated? 



As a customer of best buy my expectations is to have the same shopping experience across all stores. I am buy from the Best Buy brand not a store that doesn't care about their customer. 

Posts: 1,703
Topics: 89
Kudos: 274
Solutions: 81
Registered: ‎11-23-2018

Re: Stores are not honor Recycle and save promo

Hello, kakachen001, and welcome to our online community!

Thank you for posting on our forum for support. It's great to hear you're interested in recycling at Best Buy, and I understand your concern with this experience you had. We never intend to cause any confusion when it comes to our programs, and I hate that you had this kind of interaction at two stores recently. I'm hoping I can assist moving forward.


I will be sending you a private message shortly following up on this situation. Please check your inbox for my message, which can be accessed by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.



Allison|Social Media Specialist | Best Buy® Corporate
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