01-14-2020 06:57 AM
I had three phones to trade-in and did the online trade-in calculator. All three quotes were emailed to me with an valid thru date of 1/13/2020.
All the phones were in great condition(also confirmed by two store employees).
I was given had the following values via email:
iPhone XR - $300
iPhone 7 - $80
iPhone SE - $20
The customer service associate piluts the info into her 'system' and it gives her different values:
iPhone XR - $250
iPhone 7 - $75
iPhone SE - $20
I show her the emails and she confirms that everything in the email matches the specs and condition but says there is nothing she can do. She consults with the inventory supervisor (store manager was off yesterday). Again, she confirms my emails, looks at the phones and says there is nothing she can do.
This is absolutely ridiculous. I would understand if the phones were t in the condition I described or if I accidentally put in the wrong specs for the phone but everything was accurate. Your associates just had no desire to take this up the line to solve the issue.
01-15-2020 03:40 PM
Thanks for joining the Best Buy Community forums, and for reaching out to us about this. I love trading in my old devices to use towards a new upgrade. I understand that not getting quite as much as you expected can be a disappointment.
For our trade-ins, all values given online are estimates and not indicative of true trade-in value. Final amounts are given in store, unless you send the products in by mail. In that case, the final value would still be contingent on a final inspection after the products arrive.
You can learn more here.
01-16-2020 03:27 PM
01-16-2020 03:37 PM
01-17-2020 09:52 AM - edited 01-17-2020 09:53 AM
Hello there, Anders27,
Thank you for following up with us after Kyle provided our initial reply. As mentioned, these would ultimately be quotes or estimates. Per our Trade In FAQ:
How much do I get for my stuff?
The age, condition, and accessories included will affect the trade-in value of your items. Use our estimator at BestBuy.com/TradeIn to get an estimate for what your item may be worth. Best Buy will evaluate your device and provide a competitive offer based on several factors, including age, condition, included accessories and current resale prices.
When looking up trade-in values on BestBuy.com, it is clearly listed as an estimated trade-in value. I apologize if this wasn't the experience you expected, but appreciate the opportunity to clarify your experience.
01-21-2020 07:18 PM
01-22-2020 10:24 AM - edited 01-22-2020 10:25 AM
Hey there, Anders27,
While I understand this isn’t the answer you are looking for, we are unable to know exactly why your phones were valued at a different amount upon assessment at your local store. This being said, as pointed out in the FAQ and highlighted by Tasha, “Best Buy will evaluate your device and provide a competitive offer based on several factors, including age, condition, included accessories and current resale prices.” As this FAQ says, there may be other factors involved, but I can say that something like “current resale price” or market value would not necessarily be stationary. I hope this helps!
Going forward, if you wish to pursue trade-in for your items, you are welcome to do so either at your participating local store, or via the online trade-in process, but the price upon evaluation at either of those locations would not be negotiable. See more about the Trade-In process and find answers to common questions by reviewing the Trade-In FAQs here.
All the best,