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Posts: 1
Registered: ‎10-23-2019

Stop e-mailing me

Several times a month I receive e-mails about products and/or services I supposedly have purchased. But I have not ordered anything! Can you please stop sending me these messages?
Posts: 305
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: Stop e-mailing me

Hi there, FrankVork,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us, although we wish the circumstances were different.

Receiving notification of an order or services that you did not place would certainly cause some confusion. These emails are automatically generated by the systems to the email address used by the ordering customer, and it would be difficult to determine how your specific email address would have been used during that process, as it may have even been mistyped. 


Without being able to further confirm the details that would be required to access the history of the order number shown in your message, we would not be permitted access to more information surrounding these particular purchases. With that being said, have you noticed any further concerns that would lead you to believe there may have been any unauthorized activity to any of your accounts?

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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