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Posts: 2
Registered: ‎09-17-2021
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Still waiting on gift card…

Hello,

I was promised a gift card compensation for having an issue with an order. This was on OCT 5 and I have been waiting for my gift card to be delivered and processed. How long does this typically take. I was told it takes a billing cycle but it has been longer than that. I would like an update on this.

Thanks.
Posts: 386
Topics: 15
Kudos: 50
Solutions: 16
Registered: ‎02-08-2019

Re: Still waiting on gift card…

Hello there, Crist1.
 

We’d be glad to research this for you. It seems you may have had a conversation with one of our Customer Care representatives. We’d like to see what notes or documentation is available referencing your inquiry.   Would you share your full name, phone and email with us so we can verify and access your account, please?  To send this to us securely, please select the blue ‘Private Message’ button that is near my signature.

 

We look forward to assisting you.

Wesley|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-21-2021

Re: Still waiting on gift card…

[ Edited ]

Hello my name is {removed per forum guidelines} email{removed per forum guidelines} I'm also waiting on my gift card I have a confirmation # {removed per forum guidelines}. Please let me know the status. I believe 15 days has passed.

Posts: 2,227
Topics: 212
Kudos: 112
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Registered: ‎07-06-2009

Re: Still waiting on gift card…

Hello, judithannacosta,

 

Thanks for reaching out about your gift card. I can appreciate wanting to get the status of this so that you can use your gift card. I'd like to look into this further with you. 

 

Can you please send me a private message with your full name, phone number, and email address? To send me the message, you can use the button in my signature below. Please do not share this information publicly here, as we want to protect your security. 

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-21-2021

Re: Still waiting on gift card…

I apologize but I don't see no button with your signature below your message
Sorry help pls
Posts: 2,227
Topics: 212
Kudos: 112
Solutions: 71
Registered: ‎07-06-2009

Re: Still waiting on gift card…

Hi again, judithannacosta,

 

If you are using a mobile device, you may need to select the option to view full at the very bottom of this screen, or open the page in desktop mode. Once you're viewing it that way or on a computer, there should be a blue button to the right of my name that says Private Message.

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-21-2021

Re: Still waiting on gift card…

I sent a private message yesterday not sure if you gotten it. Please let me know the status of this gift card thank you
Posts: 2,227
Topics: 212
Kudos: 112
Solutions: 71
Registered: ‎07-06-2009

Re: Still waiting on gift card…

Thanks for sending that, judithannacosta. I had received it after I left for the evening. I'll be responding to the message shortly. 

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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