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Registered: ‎05-01-2020

Still no refund for returned TV on Best Buy Credit Card (4 months since return)

Hi there,

 

Been trying to get refunded for a TV I purchased for the last 4 months to no avail.  I financed it on my Best Buy account, then returned it but still being charged the monthly payment for it.   Was told I needed to go to the store I returned it at to deal with it.  When I did, they reversed the financing amount but not the actual TV.  Now with COVID, the store is closed so I can't go back in to try to get it reversed.. Desjardins doesn't care and says Best Buy needs to deal with, despite the fact I cannot get into the store to do so.  Help please!

 

Thanks

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Registered: ‎09-29-2008

Re: Still no refund for returned TV on Best Buy Credit Card (4 months since return)

[ Edited ]

Welcome to our community, sstringfellow.

 

Four months is a very long time to be working to receive a refund. I was unhappy to hear about your experience and I regret any inconvenience to you.

 

With apologies, this Community is intended for our U.S. customers. I would recommend that you contact Best Buy Canada for further assistance and to share your feedback.

 

Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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