Other Customer Service Support

[Lrich20]

I made an in store return on July 22, 2021 for my MacBook Air. The store informed me that because I paid more than $800 in cash that my refund would be in the form of a check. I was told the check would arrive in 3-5 business days. I had the representative change my address so that the check could be sent to the proper address. I have spoken with multiple customer service representatives as well as a supervisor and no one can provide me with the proper information. I had been informed that it could take 10 business days and then I was told it could take up to 14 business days. It is now day 14 and I have still not received my check in the mail, nor do I have any information as to how to track the check or know what address the check was sent to. The call center customer service representative told me the store has that information and the store told me they’re not sure why the call center would tell you that because they don’t have access to that information. Now who has access to that information?! Who is able to help me locate my check?! At this point what are my options since it’s now day 14?! I need my money this is a complete INCONVENIENCE!

[AndrewB-BBY Social Media Specialist]

Good afternoon, Lrich20,

Thank you for taking the time to reach out to us here on our community forums. I know how important it is to receive a refund as quickly as possible so I can understand wanting to know the exact status of this. I appreciate you taking the time to let us know about your experience getting assistance with this and would be glad to see how I may be able to help.

While your local store should have access to the resources needed to check on this check, I can take a look here on my end. Please let me know if you don't receive this check by the end of today so I can see what options I have available moving forward.

[Lrich20]

It is the end of day and I still did not receive the check.

[AndrewB-BBY Social Media Specialist · Accepted solution]

Got it, Lrich20,

I appreciate you following up with me. Since you weren't able to receive this check, I'd like to see what options I have available to help here on my end.

I will need a bit more information so I can begin this process. Can you please send me a private message that includes your:

Full name

Email address

Phone number

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.