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Member
Posts: 10
Registered: ‎10-06-2021

Still Waiting On BB Credit...

Hi,
I purchased a Samsung range on 08/06/21. Delivered 10/05/21. Oven did not work and replacement was not delivered until 12/16/21. Customer service gave me a $300 credit for the delayed delivery and aggravation as we had no range for over 2 months. The $300 credit still has not posted to my BB credit card.

How long does this normally take. I have paid off the card, except for the $300. Texted with customer service the day after delivery (12/17/21) and was told I should receive it in "the next several days."
Trusted Contributor
Posts: 2,685
Registered: ‎02-07-2011

Re: Still Waiting On BB Credit...

Pay off the card and if you ever get the credit ask Citibank to write you a check.

Large credits have to be approved by corporate, ether it was denied or the overseas support didn't submit it... The moderators here will look into it for you, but to avoid fees pay off the card ether way as best buy can't do anything about those as the card is run by Citibank.
Member
Posts: 10
Registered: ‎10-06-2021

Re: Still Waiting On BB Credit...

Nick,

 

I still have 12+ months left before there is any interest charged on the $300 since I bought the range with extended free interest financing so I am not worried about there being any fees yet. I was trying to avoid Citibank having to cut me a check as the last time it took forever to receive. I do have an email confirmation for the $300 and customer service says that it is pending. 

Posts: 133
Topics: 4
Kudos: 34
Solutions: 11
Registered: ‎11-08-2021

Re: Still Waiting On BB Credit...

Hello, WNCCaroline,

 

Thanks for joining us here on the community forums. I watch my finances closely, so I understand your concern in this situation. I would be happy to investigate this issue and help any way I can. Please private message me with your full name, phone number, and email address.

 

Thanks,

Aaron G|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎10-06-2021

Re: Still Waiting On BB Credit...

Hi Aaron,

Quick question...how long does it take for the issued credit (01/12/22) to post to BB my credit card?

Thx!
Posts: 133
Topics: 4
Kudos: 34
Solutions: 11
Registered: ‎11-08-2021

Re: Still Waiting On BB Credit...

Hello again,

 

It can take up to one billing cycle, so one month. Usually it takes about 15 days.

 

Thanks,

^Aaron

Aaron G|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!