Other Customer Service Support

[Bangslash]

Hello,

I bought a Steam card for my niece for Christmas and today when she went to use it it said the card wasn't activated. How do I go about getting it activated? I tried the chat support and they said to try this.

[Rich-BBY Retired: Social Media Specialist]

Hello, @Bangslash , and welcome to our online community!

Thank you for posting on our forums regarding your experience.  Having issues with getting a card activated is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

I'll keep an eye out for your message.

Best,

[Bangslash]

I sent a private message and still haven't heard back.