03-11-2021 02:03 PM
Thanks for joining our online community and posting for support. I hate to hear you're having difficulty getting an update on an open case, and I'm happy to assist as best as I can with this.
To start, please send me a private message including your full name, email, phone number, and case number. You can find the blue option to message me to the right of my name below.
All the best,