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Posts: 1
Registered: ‎01-21-2022

Status of Case id

I would like to know the status of my case id because I have not received any email from support chat and it's been a week
Posts: 138
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Status of Case id

Hello, EduardoSant, and welcome to our online community!


Thank you for posting on our forums regarding your experience. Waiting on a response is not ideal, and I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:


Full name

Email address

Phone number

Case number:


I'll keep an eye out for your message.



Rich|Social Media Specialist | Best Buy® Corporate
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