Other Customer Service Support

[EduardoSant]

I would like to know the status of my case id because I have not received any email from support chat and it's been a week

[Rich-BBY Social Media Specialist]

Hello, EduardoSant, and welcome to our online community!

Thank you for posting on our forums regarding your experience. Waiting on a response is not ideal, and I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Case number:

I'll keep an eye out for your message.

Best,