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New Member
Posts: 2
Registered: ‎10-03-2020

Speak to a Manager?

I called 2x about 5mins ago and asked to speak to a manager, to my surprise, both reps hung up on me. Why?

Is this how best buy service their loyal elite plus customers?  Now I question myself why i purchase so many things from your company.  Please have a manager contact me.

Valued Contributor
Posts: 2,442
Registered: ‎02-07-2011

Re: Speak to a Manager?

These forums are online only. They don't have a way to call you.

Here is how to contact a store manager via email

https://forums.bestbuy.com/t5/Best-Buy-Store-Purchase/How-to-Contact-Store-Management-via-Email/td-p...

The phone agents is are overseas call center they generally dont have a manager to talk to.
New Member
Posts: 2
Registered: ‎10-03-2020

Re: Speak to a Manager?

Thanks, thats too bad. My complaint is generally being hung up and given inaccurate informationfrom these overseas reps who needs some training and not specific to the store.

Posts: 756
Topics: 41
Kudos: 44
Solutions: 30
Registered: ‎07-23-2018

Re: Speak to a Manager?

Hi there, dyzfnctional.

 

Welcome to our online community. We appreciate you reaching out about your recent experiences over the phone. Regardless of the method our customer use to connect with our support teams, we have high expectations for how those interactions should go. You mentioned being disconnected multiple times, which would prompt some frustration. That isn’t the type of experience we would want for our valued customers, such as yourself. Thank you for making us aware of what took place.

 

Although we would need to work with you through one of the social media platforms Best Buy has a presence on, we want to ensure your questions are answered, and your feedback is formally documented. If you would not mind sending a Private Message, we will be available to offer our assistance.

 

Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
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Posts: 1,592
Topics: 77
Kudos: 264
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Registered: ‎11-23-2018

Speak to a Manager?

This topic has been moved to its own thread under the board Other Customer Service Support for further review.