Other Customer Service Support

[JordanSW]

How do I report someone using my phone number. I went to sign up at a store but someone else was registered with my phone number.

[SeanM-BBY Social Media Specialist]

Good morning, JordanSW,

Welcome to our forums!  I’m happy to hear it sounds like you’re interested in signing up for a My Best Buy™ account, as it’s a great way to earn rewards just for shopping with us! 

As it sounds like you’re aware, we’ll need a few pieces of information from you in order to create a My Best Buy™ account, including your name, phone number, email address, and current U.S. mailing address.  In regards to your concern about your phone number, please know it’s not uncommon for one phone number to be linked to more than one My Best Buy™ account, (in instances of multiple family members with different accounts using the home phone number for example).  However, we’ll be unable to have more than one email address linked to any given account, so as long as your email address is secure, this should not be an issue.

I hope this helps, but if you have any other questions or concerns, please don’t hesitate to reach out to us through our Support Forums again, and we’ll be happy to assist.  Alternatively, we have a few Knowledge Base articles surrounding the My Best Buy™ program which you may find useful, which you can access here.

All the best,

[JordanSW]

I discovered that someone is using my phone number to make a Best Buy account without my permission. The name that showed up using my account was someone I never seen before in my life. Also the email listed suggested that a scammer was using my phone number. I would like to deactivate that account that is using my number.

[SeanM-BBY Social Media Specialist]

Welcome back to our forums, JordanSW,

As mentioned in my reply to your previous post, it is neither uncommon, nor illegal, to have more than one My Best Buy™ account linked to a single phone number.  Additionally, we’ll be unable to accommodate your request to delete someone else’s My Best Buy™ account.

Thank you,