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New Member
Posts: 1
Registered: ‎08-14-2019

Sold me an invalid verizon deal

It's been almost a year and this issue still has not been resolved. My husband upgraded our phones sept 2018 with a buy one get one free deal on the galaxy Note9 at Best Buy store. He paid for one phone cash at the store and the other he was told was free. A couple months after this purchase we noticed on our verizon statement we were being charged for the second phone! We've called verizon, who told us we had to go back to best buy because that deal they gave us ended 1 day before. We went back to best buy and they tell us we have to go back to Verizon! We have called each place multiple times and no one can resolve this issue. They are both giving us the run around, we are frustrated and we have nearly given up! Best buy should be able to resolve this issue because they sold us this deal. This is my last resort and I hope someone can help.
Posts: 284
Topics: 10
Kudos: 26
Solutions: 9
Registered: ‎02-08-2019

Re: Sold me an invalid verizon deal

Hi there, Chris20,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us!

We apologize about any delay in response as we've had a high volume in contacts and we appreciate your patience. Seeing charges that aren't lining up to what you were told for a promotion is definitely not the experience we'd want any of our members to go through. I can understand how you must be feeling given those inconsistencies with information. We'd be glad to assist with this and take a look into the purchase. To look further into this, however, we would need the purchaser of the items to contact us directly. They can contact us through the Best Buy Forums, as you have, through private message on Facebook, or through Direct Message on Twitter. Alternatively, they could also call us at (888) BEST-BUY, which is (888) 237-8289. Additional details can be found within our Privacy Policy. We hope to hear from them soon so we can investigate this further!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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