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Registered: ‎09-16-2018
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Sling TV promo code missing

Hello - I purchased a TV from best buy on Sept 2, and was supposed to get a free 30 day trial for Sling TV.  But there was no promo code on my receipt.

Posts: 1,208
Topics: 18
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Registered: ‎10-19-2017

Re: Sling TV promo code missing

Hey liz18,

 

Congratulations on your new TV! I hope you’re enjoying it! Thanks for reaching out with your concern about not receiving the Sling TV code as you expected. I’ll be delighted to look into your situation further to see what I can do to assist with that.

 

Sling TV codes have a couple different ways they may get to a customer. If it’s an in-store purchase the code may print on the receipt. If it doesn’t print out at that time, it should be sent to the email associated with the attached My Best Buy account or to the email entered by the store representative during checkout. If you’re not seeing your code, sometimes they are directed to a spam, junk, or promo folder instead of your typical inbox so it’s a good idea to check for missing emails there. This being said, for me to help further, please send your full name, phone number, and email address in a private message by selecting that option in my signature below. I look forward to hearing back from you!

 

Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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Posts: 1,208
Topics: 18
Kudos: 140
Solutions: 51
Registered: ‎10-19-2017

Re: Sling TV promo code missing

[ Edited ]

Hey Liz,

 

Thanks for sending your information over!

 

I’ve gone ahead and triggered a resend of the Sling TV code email to your {removed per forum guidelines} address. It can take up to 24 hours for the email to arrive with you, but please let me know when you receive it so I can be sure you’ve been taken care of. As discussed in my previous message, if you don’t see the email come through in your normal inbox, be sure to check your spam, junk, and/or promo folders. I look forward to hearing back from you!

 

Thank you,

 

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!