02-23-2019 11:49 AM
Welcome to the forum, everyone,
Thank you for your patience while waiting for assistance! We’ve seen some heavy incoming volume recently due to the holiday season, and we’re still playing catch-up with customer concerns. Given the length of time that has transpired though, we recognize most of you have probably already received assistance; however, we did want to give some general information about our digital codes and Point of Sale cards just in case you’re still needing answers.
Codes: If you haven’t already, please check your spam, junk, and promotional (Gmail) folders to make sure your codes weren’t routed there by mistake. If you still find yourself without your code, please choose the appropriate option for assistance.
Point of Sale cards: These cards could include (but not limited to) Xbox Live, Roblox, eBay, Google Play, iTunes, or prepaid mobile cards. While we would consider these to be final sale under our Return and Exchange Promise, we are responsible for ensuring their activation. If you’ve purchased them at your local store, we cannot remotely activate them and ask you bring them back with your receipt for possible assistance. We may, however, be able to assist with a card that were purchased online, so please send us send us your name, email, phone number, and online order number. You may do this by logging into the forum and locating any moderator's profile with a "-BBY" after their name.