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New Member
Posts: 4
Registered: ‎04-07-2019

Sedgwick claim

[ Edited ]

Hi there, I initiated a claim {removed per forum guidelines} with Sedgwick on 3/29/19 after a new refrigerator was delivered but because of a defect leaked water on our hardwood flooring and ruined several planks.  We had a member of the Geek Squad come out confirm the issue with the refrigerator and he took pictures of the damaged flooring.  I have had several communications with Sedgwick however, they had mentioned that they are waiting on information from Best Buy.  I am getting nowhere and would really appreciate help especially since this has been going on since March.

 

Can anyone please help?

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Posts: 403
Topics: 32
Kudos: 55
Solutions: 19
Registered: ‎07-23-2018

Re: Sedgwick claim

Hello, lsudukeboy,

 

Thanks for reaching out to us here on the Best Buy Forums. Wood flooring is absolutely beautiful, so I can certainly understand looking for an update on a claim if damage occurred from the refrigerator leaking. These types of claims do take some time, but if there is additional information we can provide to expedite the process, we’d be glad to see if we can help!

 

When you have a moment, please send us a private message. To get started, just select the darker blue box next to my name below. Be sure to include your name, email address, and telephone number. For security, I did remove your claim number. We have that noted here, so when we receive your message, we will already have that detail.

 

We look forward to working with you!

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-07-2019

Re: Sedgwick claim

This has yet to be resolved, I received one phone call from a rep stating that it was being worked. However i have not heard anything since, i believe i have been more than patient. Can someone please help?
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Posts: 431
Topics: 33
Kudos: 99
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Registered: ‎10-03-2017

Re: Sedgwick claim

Hello there, lsudukeboy!

 

It disappoints me to hear that your concerns have yet to be resolved, as it's been quite some time since we last spoke with you. We'd love to take the opportunity to look into this further for you and see what information we can find out for you. I can see that you've sent us another private message on here, and I will be following up with you privately to see how we can further assist at this time! 

 

Sincerely, 

Vince|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-07-2019

Re: Sedgwick claim

Any update on this?
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Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: Sedgwick claim

Hey there, 

 

Welcome back to the Forums!

 

I can see that you had sent Vince a private message about this some time back. He had then replied asking for some additional information so that we could further investigate this for you. When you have a chance, please send either him or I your full name, email address, phone number and order number so that we can continue. 

 

I appreciate you working with us on this!

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-07-2019

Re: Sedgwick claim

[ Edited ]

Sorry I didn't see the questions... my name is Nacy {removed per forum guidelines} and email address is {removed per forum guidelines} and phone number {removed per forum guidelines}...thank you

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Posts: 403
Topics: 32
Kudos: 55
Solutions: 19
Registered: ‎07-23-2018

Re: Sedgwick claim

Hello, lsudukeboy,

 

Thank you for the reply. We did need to edit your post, as we would not want your information exposed on our public forum. We certainly want to see how we might be able to help. Would you mind sending those details over in a private message? Once received, our team will be glad to continue working with you.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!