10-07-2019 10:12 AM
10-09-2019 10:01 AM
Hi there, Rka1,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us.
We're so sad to hear about the state of your home, as getting new appliances should be an exciting time. I can most certainly understand wanting to get updates on your claim. Have you had a chance to contact Sedgwick Claims Management Services, Inc at 1-855-832-1338 (Monday-Friday, 8 a.m. to 4 p.m. CST) for the status of your claim?
10-09-2019 10:42 AM
Thank you for providing us with that update, Rka1.
This certainly isn't what we want to hear. I see you have sent one of my colleagues a private message about this, and I'll be following up with you there shortly so we can investigate this further. Please be on the lookout for my message.