Other Customer Service Support

[Rka1]

I submitted a claim a couple weeks ago regarding mid-installation of a washer. I’ve heard nothing since. I have a basement that has severe water damage and I need to get moving in getting this fixed.

[Alyssa-BBY Social Media Specialist]

Hi there, Rka1,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us.

We're so sad to hear about the state of your home, as getting new appliances should be an exciting time. I can most certainly understand wanting to get updates on your claim. Have you had a chance to contact Sedgwick Claims Management Services, Inc at 1-855-832-1338 (Monday-Friday, 8 a.m. to 4 p.m. CST) for the status of your claim? 

Best Regards,

[Rka1]

Yes I have called and left 3 messages. I’ve received no call back.

[Alyssa-BBY Social Media Specialist]

Thank you for providing us with that update, Rka1.

This certainly isn't what we want to hear. I see you have sent one of my colleagues a private message about this, and I'll be following up with you there shortly so we can investigate this further. Please be on the lookout for my message.

Best Regards,