Other Customer Service Support

[sdmcgraw]

I have sent messages through the “secure message” icon on the BB website and I am not receiving any replies. My issue is best explained in writing as opposed to calling customer service.How do I get someone to reply to my secure messages?

[John-BBY Social Media Specialist]

sdmcgraw,

Welcome to our community. I'm sorry to hear you've encountered these difficulties.

To my understanding, secure messaging is not a communication option available on BestBuy.com.

You're welcome to reply to this message with more details about your experience. You're also welcome to let me know about the issue you were trying to securely discuss with us and I'll do the best I can to help.

I look forward to hearing from you.

[sdmcgraw]

The secure message icon was in the BB credit card page....is there a way to private message you? Thank you for your reply.

[Dave-BBY Retired: Social Media Specialist]

Hello, sdmcgraw,

You certainly can! Simply click on the "Private Message" icon below my or John's message and we'll continue the conversation there!

Best,