10-10-2019 08:30 PM
10-11-2019 12:51 PM
Welcome to our community. I'm sorry to hear you've encountered these difficulties.
To my understanding, secure messaging is not a communication option available on BestBuy.com.
You're welcome to reply to this message with more details about your experience. You're also welcome to let me know about the issue you were trying to securely discuss with us and I'll do the best I can to help.
I look forward to hearing from you.
10-11-2019 03:50 PM
You certainly can! Simply click on the "Private Message" icon below my or John's message and we'll continue the conversation there!