12-31-2019 12:33 PM
Welcome to the Best Buy Community forums. I've definitely scratched off the PIN off of a gift card or two in the past, and it's never fun.
Generally, gift cards are treated as cash and can't be replaced if lost or damaged.
That said, I'd be happy to look into this to see if there's anything we can do to assist. Please send me a private message through the link in my signature below this post. If you include your name, email address, phone number, and the customer service PIN or order number from the receipt, I'll see what's possible.