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New Member
Posts: 1
Registered: ‎12-27-2019

Scratched off pin code

Hello I got a gift card and scratched off the pin code. Is there anything that can be done?





Valued Contributor
Posts: 1,505
Registered: ‎02-07-2011

Re: Scratched off pin code

If the card was purchaced thou bestbuy and not a third party, you can call the support number and they can issue you a new card.
Posts: 7,177
Topics: 115
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Registered: ‎12-23-2016

Re: Scratched off pin code

Hi, JoelOtero,


Welcome to the Best Buy Community forums. I've definitely scratched off the PIN off of a gift card or two in the past, and it's never fun.


Generally, gift cards are treated as cash and can't be replaced if lost or damaged.


That said, I'd be happy to look into this to see if there's anything we can do to assist. Please send me a private message through the link in my signature below this post. If you include your name, email address, phone number, and the customer service PIN or order number from the receipt, I'll see what's possible.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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