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Posts: 1
Registered: ‎04-12-2021

Scratched off gift card number

Today has just been one of the worst. I was trying to order a new water hose online after my dogs chewed through my brand new one today and I accidentally scratched off my gift card number, is there any way to fix this?
Posts: 5,028
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Registered: ‎11-29-2016

Re: Scratched off gift card number

Good morning, Mbratton88,


Welcome to our forums!  Terribly sorry to hear you were having such a rough day yesterday, but hopefully I’ll be able to help turn things around a bit and get you set up with a replacement gift card!


As we mention in the terms and conditions of our gift cards, damaged or lost cards may be replaced for the remaining balance of their card, given some sort of proof of purchase.  In order for me to track down the card balance and proof of purchase, I’m hoping you can send me the following information via private message:


  • Your first and last name
  • Your phone number
  • Your email address


As you can imagine, you’ll want to use the blue “Private Message” button in my signature, to keep this sensitive information out of the public view of our Support Forums.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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