04-12-2021 06:19 PM
04-13-2021 10:42 AM
Good morning, Mbratton88,
Welcome to our forums! Terribly sorry to hear you were having such a rough day yesterday, but hopefully I’ll be able to help turn things around a bit and get you set up with a replacement gift card!
As we mention in the terms and conditions of our gift cards, damaged or lost cards may be replaced for the remaining balance of their card, given some sort of proof of purchase. In order for me to track down the card balance and proof of purchase, I’m hoping you can send me the following information via private message:
As you can imagine, you’ll want to use the blue “Private Message” button in my signature, to keep this sensitive information out of the public view of our Support Forums. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Hope to hear from you soon,