12-22-2020 07:16 AM
Bought WIndows upgrade.
Product key not recognised, error message say contact seller. Contacted Best buy and I must pay geek squad to install. They sold a defective product. this is retail blackmail!
12-22-2020 05:32 PM
12-23-2020 01:46 PM
Thank you for taking the time to reach out to us here on our community forums. I'm sure you're eager to get this software installed and I appreciate you writing to us regarding your experience. I would be glad to see what options I may have to assist you.
Based on your message, it sounds like you contacted the Geek Squad and asked for assistance with software setup, is that correct? While that is an option it sounds like you there may be a problem with this product key specifically.
Have you been able to get assistance since making this post? If not, please don't hesitate to let me know. I would be glad to see what options I may have to assist you.