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New Member
Posts: 1
Registered: ‎12-22-2020

Scam reporting Best Buy to better business bureau

Bought WIndows upgrade.

Product key not recognised, error message say contact seller.  Contacted Best buy and I must pay geek squad to install.  They sold a defective product.  this is retail blackmail!

Valued Contributor
Posts: 1,987
Registered: ‎02-07-2011

Re: Scam reporting Best Buy to better business bureau

Which "windows upgrade" did you purchase? Which windows version are you upgrading from?
Best Buy Employee
Posts: 2,179
Registered: ‎01-09-2015

Re: Scam reporting Best Buy to better business bureau

This definitely sounds like there is a more rational explanation to what is going on here. While you should be able to get basic assistance to ensure what you bought is active and the correct product, it is not unreasonable for Geek Squad to charge if you want us to do it for you.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 5,559
Topics: 182
Kudos: 504
Solutions: 260
Registered: ‎08-21-2017

Re: Scam reporting Best Buy to better business bureau

Hello, franlara,

 

Thank you for taking the time to reach out to us here on our community forums. I'm sure you're eager to get this software installed and I appreciate you writing to us regarding your experience. I would be glad to see what options I may have to assist you.

 

Based on your message, it sounds like you contacted the Geek Squad and asked for assistance with software setup, is that correct? While that is an option it sounds like you there may be a problem with this product key specifically.

 

Have you been able to get assistance since making this post? If not, please don't hesitate to let me know. I would be glad to see what options I may have to assist you.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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