08-29-2019 10:31 AM
Although the manufacturer states the watch is "water resistent" up to 50 meters, they will not warranty any watch where water is found in the watch. The Best Buy salesmen stated the watch was good for swimming, but when I pressed him for what would happen "if" water got in it, he said there would be no warranty. I now have a $200 paper weight....
Solved! Go to Solution.
08-29-2019 01:19 PM
08-29-2019 02:55 PM
08-31-2019 05:36 PM
Hi there, bclau,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us.
Getting a new smart watch should be exciting, and we can certainly understand wanting the piece of mind with your manufacturer's warranty. While we do offer our Return & Exchange Promise on qualifying purchases, I'd highly suggest contacting the Samsung support team for any further questions on the manufacturer's warranty and what it entails. You may also be able to review your products warranty here.
If you had any other questions that I may be able to assist with, please let me know!
09-03-2019 01:59 PM
I didn't buy the watch from Samsung, I bought the watch from Best Buy, Best Buy purchased from Samsung. The watch is well past your 14 day return policy. Samsung support is doing nothing for me. The fact that I was mislead by the Best Buy salesman is as bothersome as the product failure and lack of customer service by Samsung. If it will not perfrom as advertised, Best Buy should issue full credit to me.
09-04-2019 02:59 PM
09-04-2019 04:49 PM
09-18-2019 10:35 AM
Your best recourse here is keep pushing Samsung.
Samsung has finally accepted responsibility and is going to repair the watch at no charge.