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New Member
Posts: 6
Registered: ‎04-08-2020

Returned two DVD's by mail and have yet to receive my refund for them

And it's impossible to get through to customer service.  How else can this be rectified?

New Member
Posts: 1
Registered: ‎05-07-2020

Return Policy a Joke

I purchased a computer from Best Buy on April 15th, it arrived April 17th. The motherboard was bad no post. Very friendly tech support sent me a replacement before I had even started boxing up the broken one, it arrived on April 22, bad mother board. Still very friendly customer service people and I sent both computers back on Thurday April 23. Got conformation that UPS had delivered Monday morning 10am April 27th. Well with 7-15 BUSINESS days for them to keep earning interest on my money I was not pleased but it is what it is so I have been waiting. Today I recieved and email saying my refund has been processed and sent to my card, but wait it may take 7-10 BUSINESS days for it to show up. So Best Buys statement of 7-15 business days for a refund is a complete lie it should very plainly state 7-25 BUSINESS days as in an entire month they can keep earning interest on your money while if you are not rich as I am not you can't use your money to go to another retailer that might not rob you of your money for broken goods. I will never use Best Buy for anything ever again and am informing the entire Elder Scrolls Online community of how poorly you treat your customers (That's about 1 million gamers by the way) in hopes none of them will support your shoddy practices either.

New Member
Posts: 2
Registered: ‎09-09-2016

Return Item

I returned a graphics card by mail and it was recieved at the warehouse on the 28th of april.The live chat rep made a ups label for me and said all I need to do is put the item in the box and mail it with the lable. I called and was told it would take 7 to 10 days and this is the 10th day. I also dont have any updates on my best buy account that I even initiated the return. It just says thar I picked up the item. I just want an update that its linked to my account or something because now the reps ask me for the tracking number and they cant even find it.

New Member
Posts: 2
Registered: ‎05-10-2020

Returns

So I returned my item the 30th, and it shows return received on the 4th and I still haven't received my refund..It wouldn't be such a big deal of it was only a couple hundred dollars but this is over 1000.00. Customer Service is impossible to get ahold of unless you want to wait 30 plus minutes to be told generic answers and given the run around. I want my refund, I need the refund. If you can process my payment and have it mailed to my home in 2 days, you can process a refund. I couldn't get any definite answer on chat except it can take5 days. We are past that. Next step is calling the better business bureau and attorney General to file formal complaints. They are using this virus as an excuse for their lag in service but that is only believable if there was also a lag in purchasing. I can't even get to any one live overhead phone to speak to when I call and from the generic answers on chat, I have to wonder if its not a computer generated chat. I am frustrated and facing a hardship due to this pandemic, I have to have my only back.
Best Buy Employee
Posts: 2,181
Registered: ‎01-09-2015

Re: Returns

Current time to process once it reaches the returns center is 15 business days due to COVID-19.

https://forums.bestbuy.com/t5/BestBuy-com/Returns-Center-Refunds-Please-Read/td-p/1347883
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 1
Registered: ‎05-11-2020

RETURN RECEIVED: Order #{removed per forum guidelines}

[ Edited ]

I sent in my return via ups, I was told that my refund has already been processed and sent to my bank. My bank hasn't recieved any refund request. Furthermore I am using my bank of America prepaid debit card which is where the government deposits my unemployment each week.I called them and asked them for the routing Nd account number and they told me that I CSNNOT HAVE FUNDS DEPOSITED INTO THE ACCOUNT AS THIS ACCOUNT IS ONLY FOR UNEMPLOYMENT AND GOVERNMENT AGENCIES<br>SO I NEED YOU GUYS TO SEND IT TO MY PERSONAL BANK ACCOUNT. IVE BEEN TRYING TO REACH SOMEONE ON THE PHONE FOR A WEEK NOW AND NEVER NEVER GET ANYONE AFTER HOLDING FOR 5 HOURS EACH TIME LIKE A FRIGGIN DUMMY. I WOULD GREATLY APPRECIATE YOUR HELP I NEED THESE FUNDS AS SOON AS POSSIBLE. I SHOULDNT HAVE TO PAY FOR THE SHIPPING OF A DEFECTIVE ITEM YOU GUYS SENT ME EITHER, BUT I HAD TO PAY THE UPS TOO. THIS IS RIDICULOUS. PLEASE CAN SOMEONE CONTACT ME SO I KNOW HIW TO FIX THIS ISSUE THAT SHOULDN'T BE SUCH AN ISSUE TO BEGIN WITH. PLEASE. MY NUMBER IS {removed per forum guidelines} AND MY NAME IS JASON order #RETURN RECEIVED: Order #{removed per forum guidelines}

New Member
Posts: 6
Registered: ‎04-08-2020

ONE MONTH SHIPPING FOR BLURAY DVD?!?!?!?

Wanting to order some bluray movies released this week but the website TODAY is sayting

 

"Get it between Wed, Jun 10 - Wed, Jun 17 - Shipping

We’ll notify you when it’s ready to ship
 
What in the filth flarnation is this malarkey!
New Member
Posts: 6
Registered: ‎04-08-2020

Re: ONE MONTH SHIPPING FOR BLURAY DVD?!?!?!?

Just can't waste my time ordering with BestBuy right now.  Hopefully your stores will open soon, I HATE MAIL ORDER of BluRay discs.  There are two BB locations within walking distance (10 minutes) of my job yet on average I have had to wait a week or more for shipments?  Why in the world would I pay for expedited shipping when the USPS can't deliver anything on time right now?  I used to be able to just go in, purchase, and that's that.  Forget paying any expedited shipping fee.  And you guys still owe me money for two DVD's I returned (you mailed me DVD's not BluRay DVD's) but noooooooooo I gotta wait three more days for to be "15 business days."

 

Just purchased my DVD's from Amazon.  At least they'll take just over a week to get (still sucks but better than over a month).

Member
Posts: 14
Registered: ‎10-24-2012

My item was returned to you guys a week ago but still no refund

[ Edited ]

I shipped the headphones back.  Where is my money?  It shouldn't be taking this long.

 

Order Number:

{removed per forum guidelines}

 

When I call you guys, the system just says "Thank you for calling Best Buy, Goodbye!" and hangs up on me.

 

This is my last resort before I dispute the charge with my bank.

 

GIVE ME MY MONEY BACK NOW!!!!!!!!

New Member
Posts: 1
Registered: ‎05-15-2020

wrong item ship issues

[ Edited ]

I have been trying to deal with a best buy order for weeks now. Order # {removed per forum guidelines} i was shipped an ipad keyboard instead of the Galaxy tab s6 i had ordered. i eventually was able to ship it back.and was delivered on 5/11/220 @10am. i was supposed to recieve a refund back to the original card and they told me i wouldnt need to contact you guys again. Because of the corona virus getting in contact with a phone rep or online customer service rep is impossible so i am hoping that i can get someone through the forums. thank you for your help.