Other Customer Service Support

[Alan7]

Can you return a item that you are paying monthly and get a different item but pay the new item off monthly?

[Kayla-BBY Social Media Specialist]

Hi, Alan7,

Thanks for reaching out! It's always a great idea to understand your options and I'll be happy to do what I can to assist. 

Would you be able to clarify what sort of purchase you're talking about? Are you talking about a purchase made as financing with a My Best Buy credit card? Are you speaking about Progressive Leasing? Are you talking about a purchase using your normal bank credit card?

Generally speaking, financing and progressive leasing agreements are tied to the specific purchase. If you return an item and then make a new purchase, the new purchase does not necessarily fall under the same financing or progressive leasing agreement. However, if you're just talking about making payments on a normal credit card, your payment amount due each month would change depending on your end balance and other factors like your specific card and financial institution's policies and terms. 

I hope this helps, but it's hard to answer without more specific information. You can review more information about Best Buy's Return & Exchange Promise here. If you'd like, I would be happy to review your specific purchase with you. You can send me a private message by clicking on that option in my signature below this post when you're logged into the forum from a PC. 

Thanks,

[Alan7]

I bought a MacBook Pro M1 13’ with My Best Buy Credit Card

[nckhammond]

Only if it is within the 15 day return period

[SeanM-BBY Social Media Specialist]

Hi, Alan7,

Kayla is out of the office today, so I hope you don’t mind me stepping in and just following up while she’s away.

To clarify, if you’re still within the return/exchange period offered by our Return & Exchange Promise, you should be able to return your MacBook Pro at your local Best Buy store, and your refund would go back to your original form of payment, in this instance your My Best Buy™ Credit Card.  Alternatively, if you’d like to exchange the MacBook Pro within your return/exchange period, your local Best Buy store should be able to assist with this as well. 

If you have any questions regarding your return timeframe, you’ll find more information in the terms of our Return & Exchange Promise.

Hope this helps,