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Posts: 1
Registered: ‎05-27-2021
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Returning an item

Hi guys, I am trying to return an item online right now but I do not see the "Return" option on my order page. Is the return service down at night?


Also, I would like to know when does the return period begins counting, is it from the purchase date or the pickup day? I bought a GPU on May 13th but it's available to pick up on May 20th which I picked up on that day as well.

Posts: 6,299
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Registered: ‎08-21-2017

Re: Returning an item

Good afternoon, allenation,


Welcome to our community forums and thank you for taking the time to write to us. I know sometimes a product doesn't do exactly what you need and I'd be glad to give you some details on our Return & Exchange Promise.


We offer a 15-day return or exchange period for most of the products we sell. This begins to day you receive a product so shipping time or waiting to pick up your order won't count against you. 


To my knowledge you should be able to generate a shipping label at any time of day. I'd be glad to take a look at your order and see if I can be of any assistance. I will need a bit more information in order to do so. Can you please send me a private message with your:


Full name

Email address

Phone number


You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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